JetSIM ("we", "us") sells prepaid eSIM mobile data plans through this app. This policy explains what personal data we collect, why, and what you can do about it.
Account data: when you sign in with Apple, Google, or Facebook we receive your user ID, and — if you allow it — your email address and name. If you use Apple's "Hide My Email", we only ever see the relay address, never your real one. You can also use the app as a guest, in which case we hold only an anonymous ID.
Purchase data: the plan you bought, its price, the date, and the resulting eSIM identifiers (ICCID, activation code). We need these to deliver and support your eSIM.
Device data: your device model, operating system version, app version, and the platform you signed up from (iOS or Android). We use this to check whether your device can install an eSIM before you buy, to help you if you contact support, and — in aggregate — to understand which platforms our users come from. Your device region is also read to pre-fill the billing country and show relevant destinations.
Usage data: how much of your data allowance you have used, retrieved from our eSIM provider so we can show it to you in the app.
We never see or store your card number, expiry date, or security code. Payments are processed by Lemon Squeezy, which acts as the merchant of record and handles card data on its own systems.
We do not track your location. We do not read your browsing activity, messages, contacts, photos, or any data transferred over your eSIM connection.
eSIM Access — our eSIM provider. Receives the package code needed to provision your eSIM, and returns the eSIM profile.
Lemon Squeezy — our payment provider and merchant of record. Receives your email and billing country to process the payment and issue a receipt.
Supabase — our hosting and database provider, which stores the data described above on our behalf.
We do not sell your personal data, and we do not share it for advertising.
Account data is kept until you delete your account. Purchase records are kept longer, because tax and accounting law requires it — but when you delete your account those records are anonymised, so they are no longer linked to you.
You can delete your account and personal data at any time from Profile → Delete account. This is immediate and cannot be undone.
eSIMs you have already installed keep working after deletion, because the eSIM profile lives on your device, not in your account. You will, however, lose your order history and the ability to manage those eSIMs in this app.
Depending on where you live, you may also have the right to request a copy of your data or ask us to correct it. Contact us and we will help.
Questions about this policy or your data: jetsupport@travelesimpro.com